We answer every email. It usually takes from 15 minutes to 12 hours.
If you didn't receive any reply, most likely our email got to the spam folder, or your email provider blocked our email for some reason (Outlook and Hotmail often do this, we strongly do not recommend using their email). Please check your spam folder if you are waiting for an email from us.
Unfortunately, we are temporarily unable to answer phone calls. Please write to us or send us voice messages if that will be more convenient for you: